The Legal Services Board (LSB) (which is responsible for overseeing the UK’s legal regulators and ensuring they act in consumers’ interests) recently concluded a two-year investigation including a series of mystery shopping exercises, which revealed nearly 10 per cent of Wills produced by unqualified will writers would fail to due to invalid execution as well as one-in-five Wills being full of mistakes. Those who used unregulated will writers have no possible redress at all. However, if people had used regulated solicitors they would have redress through compulsory professional insurance indemnity schemes and the Legal Ombudsman.
The Government and in particular the Lord Chancellor and Secretary of State for Justice, Chris Grayling MP has chosen not to accept the recommendations by the LSB to regulate the industry under the terms of the Legal Services Act 2007.
LSB chair David Edmonds said ‘Naturally we are disappointed by the government’s decision. However, it is their decision alone to make and we will study the details and respond in due course’ he added ‘The LSB will work with MoJ officials, consumer groups, providers and other stakeholders to ensure that the issues are tackled and that consumers’ confidence in the market for will-writing services is increased.’
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